Senior Director Partner Engagement and Product Support WWCE
Jack Wood is a 19 year veteran of the video game industry and has worked for companies such as Electronic Arts, NCSoft and Trion Worlds. He has held a variety of roles over the years ranging from Live Support, QA as well as Production. Today he leads a team within Worldwide Customer Experience where the primary focus is to provide the player support lens within EA Studios and Partner organizations. His team is responsible for the relationships that enable the voice of the player to be heard so that live support issues can be addressed quickly. He is also tasked with working with internal and external partners to develop long range strategic solutions to service challenges.