When externalizing live operations, transition and/or integration of teams should be done right from start, to mitigate the risks of negative impacts on a live audience. Ubisoft and Manifesto share in this session the framework they have established, best practices – including a no-email communication, and their experience on growing the engineering live ops team of Growtopia!

Although art outsourcing is common in our industry, many studios are still reluctant to work with 3rd party engineers – and even more if both teams (internal and external) should work together in the same code. The bright side is that the long-term relationship of continuous work, with the right tools and processes, should allow teams to overcome challenges.