How to work with your vendor and not against them by establishing feedback practices that cater to their needs not KPI’s
Overview:
A one way fits all approach rarely works with external partners, and aligning feedback practices across multiple disciplines can be difficult. Let’s look at how collaborating with your vendor to understand their preferred feedback style can improve clarity, speed decision-making, and help them deliver more effectively against your project needs.

Discussion Questions Mixed Group: Vendor | OS Manager

Vendor Questions

How do you communicate to your client the way your team prefers to receive feedback?
Do you share concerns with clients when feedback cycles become excessive or unproductive?
OS Manager Questions

Is there a conversation around Kick Off about how the partnering studio prefers to receive feedback?
How do you handle situations where the project gets stuck in too many feedback rounds? What remediation actions are taken?
Session Goals

Help vendors feel empowered to request feedback in a format and level of specificity they can act on quickly.
Reinforce for outsource managers that feedback and guidance should be adaptable, there isn’t a single right way, and the approach may and should evolve over time.